A particular kind of behaviour of late has been vexing me.
In this case it’s an exploitation of consumers by big businesses in a desperate attempt to retain profitability.
Ok so far, so normal huh?
But what the big shops don’t want you to know is that all electrical/electronic goods sold by them come with a guarantee that extends way beyond the paltry 12 months they offer you in store. And the good news is it wont cost you a fraction of the price of those hyper expensive warranties.
This guarantee is part of the Sale of Goods Act 1979 which states: “…..goods should be of “satisfactory quality, fit to do the job intended and last a reasonable length of time”. That can be anything up to and including 6 years from the time of purchase! Yes six years… no wonder they don’t want you to know.
Now when you go into a shop, with your faulty goods, you might want to let the ever-so-keen salesperson know this little snippet. Of course you’ll still get into a shop floor argument about how long it should last and how you should have taken out their extended warranty at significant cost so you’d be protected against this sort of thing. Your response should be a polite but firm “utter claptrap”. Followed by I’ll see you in court.
So what’s the next step?
Get the retailers head office information off the net and then pen them a nice letter, detailing the purchase (you still have the receipt, yes?) and explaining that XX time involved is extremely short for such an item to go wrong in. Explain that you are aware of the SOG Act and point out to them the clause above.
Then finish by saying that you will happily take them through court to obtain satisfaction if they are unable to meet your perfectly reasonable and legal rights.
Now yes it’s a bit of a faff, but it’s so worth it when you get that lovely call from somebody in the chairman’s complaint team asking when would be a suitable time to collect and repair the item.
Trust me it’s a great feeling! Oh and if you do have to get to the point of taking them to court it’s dead easy. Just go to https://www.moneyclaim.gov.uk/web/mcol/welcome where there’s a wonderfully easy script to follow and though you have to pay a small fee to register a claim, you’ll get it back once the case is settled.
Information supplied by PC Clinic Midlands